Crucial Conversations: Tools for Talking When Stakes are High

This is by far the best book in the market for business and home use. Excellent book!

This book was recommended by a client of mine who's very successful. it's easy reading & really makes you think about past & current "crucial conversations". The tactics are really simple, but the times we need to have them in our minds,We don't know how. This book makes it easy. After reading the book, when crucial times come up, I'm using the steps to make sense of what's happening. I wish I had this when my daughter was a teenager!!

I have always been quite squeamish about talking to others when the stakes are high. Somehow I always seemed to make the situation worse, not better, when it really mattered, but I didn't know how to change. Shortly after reading this book, I had a situation come up where I was going to have to have "A Talk" with a relative. Instead of my usual sense of dread, the first thought that came to mind was actually, "oh Good, a chance to practice having a Crucial Conversation!" I applied the principles from this book, the conversation went smoothly, and it was a very empowering experience. Now I have it on my desk for easy reference, and I definitely recommend this book.

I think I am pretty good with talking to other about difficult issues, but this book has added a lot to my tool box to pull from so next time I am dealing with someone on a sensitive topic I will have more tools to pull from to make sure we end the conversation in a positive manner.

Read this book if you:
- have kids
- have siblings
- have co-workers
- have parents
- have friends
- go shopping

OK don't read this book if you never interact with others.

This is an excellent book which deserves to be a best seller. Many people are using for business but it helps for personal relationships too. However, the book doesn't address the issue of why it is important to have real, live conversations. Just getting people to talk in person is a huge issue in all arenas in life. If your staff or family are hiding behind text messaging and e-mail then you need to read Talk Ain't Cheap...It's Priceless! Connecting in a Disconnected World